Your website
A chat that answers from your pages, policies and, where you allow it, order or booking data.
AI chatbot development for business, with a handover to your team
It answers customers on your website, WhatsApp and email from your own data, day and night. Anything about money, complaints or promises goes to a person.
Book a free 30-minute call
You'll talk to Usama, who writes the code.
Where your AI customer service agent answers
Order status, booking changes and common questions on your own business number.
What you should own and pay forReplies drafted from your help desk history. Your team sends them, or the AI sends the simple ones you've approved.
Your app or customer portal
Help where your customer is already logged in, with access to their own records only.
Follow one lead through the system
Press play and follow one enquiry: a WhatsApp reply, a phone call if it's still needed, a CRM row, a booking and an alert for the team.
Step 1 of 6. Lead comes in. A website form, an ad or a WhatsApp message arrives. instant.
What the client sees
New enquiry
- Website formQuiet
- AdQuiet
- WhatsAppQuiet
What it never does alone
- Agree to refunds or prices that aren't on your list
- Promise cover, delivery dates or anything you'd have to honour
- Handle a complaint
- Answer when it isn't sure
These go to a named person on your team, with the conversation attached so the customer doesn't repeat themselves.
How we test it before a customer sees it
Collect past conversations
From your website chat, WhatsApp and inbox.
Write the right answers
Your team marks what the right reply would have been.
Agree the pass bar
In writing, before any customer sees it.
Share every answer
We run the AI on those conversations and show you all of it.
Approve replies at first
If you want, your team approves each reply at the start.
Built-in chatbot or custom?
If your help desk's built-in AI answers from the right data, use it. We'll say so.
We build when the answer sits in another system (your store, your booking tool, a custom database), when you need it on WhatsApp, or when you need tight control over what it says.
What the research says
In the NBER study of 5,179 support agents, the authors report:
“In addition, we find that AI assistance improves customer sentiment, increases employee retention, and may lead to worker learning.”
Figures from published research, linked. These are not Samisoftz results.
Read more research on the benefits of AIProjects we've worked on
We don't name clients. Each build is described with the client's details removed.
- 6,000+ active users on an AI SaaS we worked on
- A PDF bank-statement converter
- A video clipping tool
- A live shopping app
- A luxury car hire site
Your code, your accounts
All source code goes into your GitHub. It runs in your accounts, and the AI model account is in your name. You approve each milestone before the next one starts. Nothing is held in our accounts, so there's no lock-in.
Questions people ask
Will customers know they're talking to AI?
We recommend telling them and we set it up that way by default. A clear "I'm an assistant, let me get a person" is better than pretending.
Can it work as an AI receptionist for a small business?
Yes, for the questions a receptionist answers by message: opening hours, bookings, prices on your list and directions. Calls and anything unusual still go to a person.
What happens when it doesn't know the answer?
It says so and hands over to your team, with the conversation attached. You decide who gets which kind of question.
Can it work on WhatsApp?
Yes, on your own business number through the WhatsApp Business Platform. Meta charges for some messages, billed to your own account.
Can it see order or booking data?
If your system has an API or a database we can read, yes. We start read-only, and it only shows a customer their own records.
What if it says something wrong?
Your team can correct the answer and we update the rules it follows. Questions that cost you money go to a person, so a wrong answer there shouldn't reach a customer.
What do your customers ask after hours?
Bring three of those questions to a free 30-minute call. We'll show you where the answers already live in your systems.
You'll talk to Usama, who'd build it.
30 minutes · no slides · a written answer if it's not a fit