Before
A customer asks where their order is. Someone opens the store admin, finds the order, checks the courier site and types a reply. The same question comes in all day.
AI for e-commerce and retail, built into your store
Order questions, returns, product listings and supplier invoices come back every day. AI takes the repeat work inside your store, help desk and WhatsApp. Your team keeps refunds and judgement calls.
Book a free 30-minute call
You'll talk to Usama, who writes the code.
Where AI fits in a store
- Order status
- On chat, email and WhatsApp, answered from your live order data
- Returns and exchanges triage
- The request is read, checked against your policy and passed to a person with a suggested decision
- Product descriptions and attributes
- Drafted from supplier sheets, ready for review
- Reviews and tickets summed up
- Each week, so you see what customers complain about most
- Supplier invoices and packing lists
- Read into your stock or accounting tool
A first workflow to try
A typical pattern, not a client result.
After
The AI reads the order and the tracking status, drafts the reply in your help desk and sends the simple ones you have approved. Anything about a refund goes to a person.
What stays with a person
Refunds outside policy, discounts, chargebacks and any complaint. The AI passes these to your team with the order attached.
Tools we can connect
Shopify, WooCommerce, custom storefronts, Gorgias, Zendesk, Klaviyo, WhatsApp Business, Google Sheets. We'll confirm your exact setup on the call before you pay for anything.
Projects we've worked on
One project we've worked on is a live-shopping app, and e-commerce has been one of our main lines of work. Ask on the call which past project is closest to your setup.
Your code, your accounts
All source code goes into your GitHub. It runs in your accounts, and the AI model account is in your name. You approve each milestone before the next one starts. Nothing is held in our accounts, so there's no lock-in.
Who you'll work with
I'm Usama. I write the code on every project and I'm the person on your call. Samisoftz is me and a small team, so we take a few jobs at a time.
Questions people ask
Will it give out discounts or refunds on its own?
No. It can tell a customer what your policy says. Anything that costs you money goes to a person.
Can you add AI to our Shopify store?
Yes, through Shopify's own APIs, alongside your help desk and courier data.
Shopify already has AI features. Why would we need you?
If the built-in feature does the job, use it and we'll tell you so. We build when the answer sits across systems, such as your store, your courier and your help desk, or when you need it on WhatsApp.
Can it work in more than one language?
Yes. We test it in each language your customers use, on your own past messages.
How do we know it's giving the right order status?
It reads the status from your store or courier data, not from memory, and we test it on past orders before launch.
Which customer question do you answer most?
Bring it to a free 30-minute call and we'll show you where AI would answer it.
You'll talk to Usama, who'd build it.
30 minutes · no slides · a written answer if it's not a fit